Terms & Conditions

By accessing or using Entiti, creating an account, or accepting an Order Form that incorporates these Terms, you agree to these Terms on behalf of yourself and, where applicable, the organization you represent (“Customer”). If you do not agree, do not use the Service.

“Service” means the Entiti platform, websites, APIs, documentation, support and related features. “Order Form” means an ordering document, online checkout, statement of work or similar document specifying commercial terms.

You must be legally capable of entering into these Terms. If you use Entiti for an organization, you represent that you have authority to bind it. Entiti is intended for business and professional use and is not a consumer service.

Customer is responsible for identifying authorized users, maintaining accurate account information, assigning appropriate permissions and protecting credentials. Accounts may not be shared except through functionality expressly provided by the Service.

Customer is responsible for activity carried out through its accounts except to the extent caused by our breach of the applicable agreement and must promptly notify us of suspected unauthorized access.

Paid subscriptions are governed by the applicable Order Form. Unless stated otherwise there, fees are due as invoiced, exclusive of applicable taxes and non-refundable except where required by law or expressly agreed.

Usage limits, entity volumes, modules, user quantities, support levels and subscription terms may be specified in an Order Form. Customer will not intentionally circumvent contractual limits.

Subject to payment of applicable fees and compliance with the agreement, we grant Customer a limited, non-exclusive, non-transferable right during the subscription term to access and use the Service for Customer’s internal business purposes and, for professional-service customers, to administer legal entities for their clients as permitted by the Order Form.

Customer remains responsible for its business processes, the accuracy and legality of its instructions, and decisions made using the Service.

“Customer Data” means data, documents, records, prompts and other content submitted to, stored in or processed through the Service by or for Customer.

As between the parties, Customer retains all rights in Customer Data. Customer grants us the limited rights necessary to host, copy, transmit, process, display and otherwise use Customer Data to provide, secure and support the Service as permitted by the agreement.

Customer represents that it has all rights, notices, permissions and lawful bases necessary to submit Customer Data and instruct us to process it.

Importing information into Entiti does not by itself make that information authoritative. Mapping, reconciliation, evidence and approval workflows assist Customer, but Customer remains responsible for determining which records should be treated as authoritative.

Our Privacy Policy describes how we process personal information for our own purposes. Where we process personal data in Customer Data on Customer’s behalf, the applicable Data Processing Addendum (“DPA”) governs that processing.

The DPA is published at [DPA URL] and the current subprocessor list on our Subprocessors page.

The Service may include AI-assisted search, extraction, reconciliation, classification, summarization, recommendations and other intelligent features (“AI Features”).

AI Features may produce incomplete, outdated or inaccurate results. Outputs are intended to assist authorized users and should be reviewed against relevant source records, evidence and professional judgment before being relied upon for legal, compliance, filing, governance, financial or other consequential decisions.

Where the product proposes actions — such as creating tasks, changing records or starting workflows — Customer remains responsible for approving and validating those actions. An AI-generated result does not, by itself, amend an authoritative entity record.

Our use of Customer Data with models and AI providers is governed by the applicable agreement, DPA and product documentation.

Entiti is software for managing legal-entity information and operational workflows. Unless expressly agreed separately, we are not a law firm, accounting firm, tax advisor, corporate service provider or regulatory filing authority, and the Service does not constitute legal, tax, accounting, fiduciary or other professional advice.

Customer is responsible for obtaining appropriate professional advice and determining applicable legal, governance, tax, filing and compliance requirements in each jurisdiction.

The Service may interoperate with third-party applications, data sources, local advisors or other services selected by Customer. Third-party services are governed by their own terms and privacy practices. Customer authorizes us to exchange Customer Data with services it connects or directs us to use.

Customer and users must not:

• use the Service unlawfully or infringe others’ rights;
• submit malicious code, attempt unauthorized access, disrupt the Service or bypass security controls;
• reverse engineer or attempt to derive source code except where applicable law prohibits restriction;
• resell, sublicense or make the Service available to third parties except as expressly permitted for professional-service customers;
• upload data Customer does not have the right to process;
• use automated means to exceed reasonable or contracted technical limits; or
• use AI Features to bypass required human review, permissions or professional judgment.

We and our licensors retain all rights in the Service, software, documentation, designs, models, workflows, templates and related intellectual property, excluding Customer Data.

If Customer provides feedback, Customer grants us a worldwide, perpetual, irrevocable, royalty-free right to use it without restriction, provided we do not identify Customer publicly without permission.

We may create and use aggregated or de-identified information that does not identify Customer or an individual to operate, secure, analyze and improve our services, subject to law and the applicable agreement.

Each party may receive non-public information that is designated confidential or reasonably should be understood to be confidential. The receiving party will use confidential information only to perform or exercise rights under the agreement and will protect it using reasonable care.

These obligations do not apply to information lawfully public, independently developed without use of the confidential information, rightfully received without a confidentiality duty, or approved for release in writing. Negotiated enterprise agreements may contain more detailed confidentiality terms.

We maintain administrative, technical and organizational safeguards designed to protect the Service and Customer Data. Customer is responsible for configuring user permissions, securing endpoints and credentials, and using available security features appropriately.

Specific security commitments, SLAs, incident-notification obligations or certifications apply only if stated in the applicable contract.

We may update and improve the Service over time. We will not materially reduce core paid functionality during a current subscription term except where reasonably necessary for security, legal compliance or third-party dependency changes, subject to stronger contractual commitments.

Preview, alpha, beta or evaluation features may be changed or discontinued and may be less reliable than generally available features.

We may suspend access where reasonably necessary to address a security risk, unlawful use, material breach, non-payment, or conduct that threatens the Service or other customers. Where practicable, we will provide notice and an opportunity to cure first.

These Terms apply while you access the Service. Paid subscription terms and termination rights are stated in the applicable Order Form or negotiated agreement.

Following expiration or termination, access ends. Customer Data export, retrieval and deletion will be handled according to the applicable agreement, product functionality and legal requirements.

Each party warrants that it has authority to enter into the agreement. Additional service warranties, if any, are stated in the applicable enterprise agreement.

To the maximum extent permitted by law, and except as expressly stated in an applicable written agreement, the Service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement and any warranty that the Service will be uninterrupted, error-free or that generated results will be complete or accurate.

For self-service or website users, Customer agrees, to the extent permitted by law, to defend and indemnify us against third-party claims arising from Customer Data, Customer’s unlawful use of the Service, or Customer’s material violation of these Terms.

For enterprise customers, the negotiated indemnities in the Master Services Agreement apply instead of this clause.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenues, goodwill or data, arising out of the Service, even if advised of the possibility.

Unless an applicable written agreement provides a different cap, our aggregate liability arising out of or relating to the Service will not exceed the fees paid or payable by Customer for the Service during the 12 months preceding the event giving rise to the claim.

These limitations do not apply where liability cannot lawfully be limited.

Each party will comply with laws applicable to its performance. Customer will not use the Service in violation of applicable export-control, sanctions, anti-bribery or other trade laws and represents that it is not prohibited from receiving the Service.

These Terms are governed by the laws of [GOVERNING LAW JURISDICTION], without regard to conflict-of-law principles. Courts in [VENUE] will have exclusive jurisdiction unless the applicable Order Form or negotiated agreement states otherwise.

We may update these Terms from time to time. For material changes affecting existing paid subscriptions, we will provide notice as required by law or the applicable agreement. Changes will not retroactively override a negotiated agreement.

Neither party may assign the agreement except as permitted in the applicable Order Form or in connection with a merger, reorganization or sale of substantially all relevant assets, subject to applicable law. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions remain effective.

No failure to enforce a provision is a waiver. Headings are for convenience only. The agreement, including incorporated Order Forms and addenda, is the entire agreement concerning its subject matter.

[COMPANY LEGAL NAME]

[REGISTERED ADDRESS]

Legal

[LEGAL_EMAIL]

Support

[SUPPORT_EMAIL]